1. Overview

Thank you for shopping with ozemicare.com. We are committed to providing high-quality healthcare products and ensuring your satisfaction. This Refund & Returns Policy outlines our guidelines for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

2. Eligibility for Returns

We accept returns within 7-15 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition as received.
• The product should not be expired or damaged due to misuse.
• Products that are personalized or used for hygienic purposes (e.g., certain medical devices, personal care items) may not be eligible for return due to health and safety regulations.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at email: info@ozemicare.com Contact: +91 76000 14192 within 7-15 days of receiving your order.
2. Provide your order number, a description of the issue, and any relevant photos, if applicable.
3. Our customer support team will guide you through the return process and provide you with a return authorization, if eligible.

4. Returns Process

Once your return is authorized, please follow these steps:

1. Securely package the product in its original packaging, along with all accessories and documentation.
2. Include the return authorization provided by our customer support team.
3. Ship the package to the address provided by our customer support team.

5. Refund Process

Upon receiving and inspecting the returned product, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 7-15 business days for the refund to appear in your account.

Please note:

• Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.
• In the case of returns due to manufacturing defects or errors, we may offer a replacement product or a full refund, including shipping costs.

6. Exchanges

We offer exchanges for products that are defective or damaged upon arrival. If you need to exchange a product, please follow the return process outlined above, and specify that you are requesting an exchange. Once we receive the defective or damaged product, we will send you a replacement.

7. Non-Returnable Items

Certain items, such as personalized products or items used for hygiene reasons, may not be eligible for return or exchange due to health and safety regulations.

8. Contact Us

If you have any questions or concerns regarding our Refund & Returns Policy, please contact our customer support team at

Email: info@ozemicare.com

Contact: +91 76000 14192

By making a purchase on our website, you acknowledge that you have read and understood this Refund & Returns Policy and agree to its terms.